Refund & Return Policy

 

At Curio by Irsha, customer satisfaction is our priority. We take great care in creating and delivering high-quality personalized gifts and keepsakes. Please read our Refund & Return Policy carefully before placing an order.

Returns

Due to the customized and personalized nature of many of our products, personalized items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

We accept returns for non-customized products within 7 days of delivery, provided that:

  • The item is unused and in its original condition.
  • The product is returned in its original packaging.
  • Proof of purchase is provided.

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photographs of the item and packaging
  • A description of the issue

After reviewing the claim, we may offer:

  • A replacement product
  • Store credit
  • A full or partial refund, as appropriate

Refunds

Once your refund request is reviewed and approved:

  • Refunds will be processed to the original payment method.
  • Processing times may vary depending on your bank or payment provider.
  • Shipping charges are non-refundable unless the return is due to our error.

Order Cancellations

  • Orders may be canceled within 12 hours of placement if production has not yet begun.
  • Customized orders cannot be canceled once the design, customization, or production process has started.

Non-Returnable Items

The following items are not eligible for returns or refunds unless damaged or defective:

  • Personalized gifts
  • Custom wedding favors
  • Customized tags and stickers
  • Personalized frames and polaroids
  • Customized cards and envelopes
  • Special order items

Shipping Delays

While we strive to deliver orders on time, Curio by Irsha is not responsible for delays caused by:

  • Courier services
  • Weather conditions
  • Public holidays
  • Events beyond our control

Contact Us

For any questions regarding returns, replacements, or refunds, please contact us: